Privacy Policy

PRIVACY POLICY APPLICABLE FOR ALL INTERFACES OF CLOUD DARZI (MOBILE APPLICATIONS, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, CLOUD DARZI AND OTHER COMPANY-OWNED WEBSITES AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):

We understand the sensitivity of handling data and information of a personal nature. For the purposes of this Policy, “Personal Data” refers to information related to an identified or identifiable individual, known as data subjects. Such information can include names, phone numbers, addresses, account details, online identifiers, photos, and videos. “Data Subjects” refers to existing users/customers, including potential customers, whose personal data is processed.

By using the Cloud Darzi / Tailortech Private Limited mobile applications (Android, iOS, and website applications), admin portal, self-styling design features, user order placement workflows, machine learning-supported style predictions, AI-led design/preference learning, “My Orders” management, and online payments (hereinafter collectively referred to as the “Portal / Cloud Darzi Interfaces”), and by providing your personal information, you consent to the terms of our online privacy policy and the processing of your personal information for the purposes explained herein.

By registering on the Portal or subscribing to services and providing your contact details (e.g., email, mobile number, shipping address, credit card details), you agree that this constitutes consent under telemarketing laws to receive information about products and services from Tailortech Private Limited (hereinafter referred to as the “Company”). This Privacy Policy complies with the Global Data Protection Regulations (hereinafter referred to as “GDPR Regulations”).

Using any and all of the Cloud Darzi Interfaces/Portals at any point constitutes your acceptance of the latest terms of this Privacy Policy, which may change periodically due to operational updates or regulatory requirements.

Consent

You consent to the processing of your personal data to access the Portal. This consent is freely given, specific, informed, and unambiguous, and it indicates your agreement to the processing of your personal data for access to the Portal. Mandatory personal data collected by the Company includes customer names, size details, preferences, email addresses, mobile numbers, shipping addresses, and payment details for verification purposes.

The Company does not sell products for purchase by children but offers children's products for purchase by adults. If you are under the age of 18, you may use the Company’s services only with the involvement of a parent or guardian.

Further, you consent to our contacting you based on the business relationship established through the information you provide. We encourage you to read the “Terms of Use” to make informed decisions. For any questions or concerns, email us at contact@clouddarzi.in.

If you use the Portal’s features to disclose personally identifiable information, be aware that such information may be read, collected, or used by other users and/or third parties. You agree not to share personally identifiable information through these features. The Company is not responsible for any such information shared using these features. The Portal may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

We may ask for credit card information for verification purposes but do not store this information on our servers.

Privacy

Your privacy is important to us. We follow systematic and stringent procedures to protect the information stored on the Portal. The information you share is stored on secure servers with encryption and accessed only for official purposes. Employees who violate our privacy and security policies are subject to disciplinary action, including termination and civil and/or criminal prosecution.

Child’s Data Protection Rights

While the Company’s services are not intended for children, we acknowledge that children under 18 may use them under parental guidance. Our systems are designed to protect children’s personal data and comply with data protection principles, ensuring fairness and compliance. Children’s data is not shared with third parties. We collect children’s personal data only as needed and do not collect sensitive personal data.

Registration

When signing up on the Portal, users are required to provide mandatory information, including email ID, mobile number, name, date of birth (if a minor), address, and password. Additional information such as school name, city, state, and country may also be requested. Parents/guardians must instruct minors not to share additional personal information on the platform.

Information We Collect

We collect both anonymous and personally identifiable information.

1. Anonymous Information: This includes pages viewed, search terms entered, IP address, operating system, browser software, and internet service provider details to enhance security and analyze trends.
2. Personal Information You Provide: This includes name, gender, email, mobile number, billing and shipping addresses, and physical characteristics. This information is used to respond to requests, improve services, and enhance customer satisfaction. Information shared voluntarily (e.g., uploading images) is the user’s responsibility, ensuring no copyright or trademark violations.
3. System Information: We use cookies and similar technologies to improve user experience. Cookies identify your computer to our server, enhancing functionality and performance.
4. Email and SMS Communications: Subject to confirmation, we use your email and mobile number for transactional updates. Users can opt out by contacting contact@clouddarzi.in.
5. Payment Information: Payment details are handled through secure gateways. We do not store or have access to this information.

Purpose of Data Use

We use personal data for:

• Service Delivery: Custom measurements, stitching, product delivery, and customer communication.
• Support and Troubleshooting: Enhancing functionality and usability.
• Advertising: Personalizing experiences and recommending relevant features.
• Legal Compliance: Meeting regulatory requirements.
• Fraud Prevention: Detecting and preventing fraud.

GDPR Compliance

The Company adheres to GDPR principles, ensuring lawful, transparent, and secure data processing. We respect individual rights, including access, rectification, data portability, and erasure.

Security

We implement technical and security measures to safeguard your data. Payment details are encrypted, and physical, electronic, and procedural safeguards are in place. Users are encouraged to protect their login credentials.

Terms of Use

By accessing the Portal, you agree to this Privacy Policy and the Terms of Use. Disputes are subject to the laws of India and the jurisdiction of Hyderabad, Telangana.

For concerns about privacy, contact us at contact@clouddarzi.in.